Hi Brad,
Thank you for sharing your experience with the Diomede LS Crew - I’m sorry you are not happy with it, and we do appreciate all the feedback.
We’d be happy to exchange it for you, if you’d be interested in that.
The Diomede fabric is not treated with chlorine, but with a more natural protein finish (super wash - which is a chlorine bath used industry wide to shrink resist wool fiber before further processing it, is quite toxic, although the industry does try and handle the waste water as well as possible). Due to the more natural finishing process, we never recommend washing the Diomede in anything but cold water on a delicate cycle, and always hang dry.
I’ve personally had success tumble drying it on occasion, but if there is heat applied in a metal drum to the wool fiber - it can felt, that is the nature of wool when subjected to friction, moisture and heat - when the fiber is in a more natural state (Diomede vs. super washed wool fabrics such as smart wool and icebreaker etc), it is important to care for it accordingly.
We understand this is not always the easiest way to care for the garment, but believe in the more natural processing alternative that we use and in many ways it does enhance the feel and the performance of the fabric (warmth due to a loftier fiber and knit, end result) of the fabric.